Stay calm and check that no one is injured. If someone is hurt, call:
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Ambulance: 995
Police: 999
Take down names, NRIC/FIN, phone numbers, addresses, and insurance details of all parties involved.
Snap clear photos/videos of the accident scene, vehicle damages, license plates, and surroundings.
Do not admit fault or discuss liability on site.
Refer any unsolicited offers (e.g., tow trucks, workshops, or legal services) to ECICS immediately.
Call our 24-hour accident helpline:
+65 6206 5588 (Option 9)
Or refer to our list of Authorised Workshops
đźš« Avoid accepting help from roadside touts offering free towing or rental car referrals these may compromise your claim.
You must file a police report if the accident involves:
- Government vehicle/property
- Foreign-registered vehicle
- Hit-and-run incidentS
- Stolen/vandalised vehicle
- Fire damage
- Pedestrians, cyclists, or PMD users
Injuries requiring hospitalisation or 3+ days MC
🛑 For accidents in Malaysia, a Malaysian police report is mandatory
Bring your vehicle to any ECICS Authorised Workshop & Reporting Centre—even if no visible damage.
Easy claims reporting and submission process to make it less stressful for you when you really need it.
For windscreen claim, please assist to fill up and submit the form below.
‍
Our Windscreen Glass Specialist will contact you shortly.
Please repair your windscreen at an ECICS Authorised Workshop. Call the workshop of your choice and they will help you file your claim and advise you accordingly.
Please fill up the Windscreen Claim Form
We’re More Than Just an Insurer—We’re Your Neighbour Through Life’s What-Ifs.
The Family-NCD will not be affected as it follows the policy's claim experience. However, his past accident history will be taken into consideration when the Family NCD member get a new quote from us.
Please declare all claims (excluding windscreen claims) made against your private car insurance during the past 3 years.
No, it does not. ECICS NCD Protector only protects the policyholder/insured. It does not extend to cover all the Family NCD members.
The premium of your car insurance policy is calculated based on the profiles of all the declared drivers including the named driver(s). Depending on the risk profiles of the drivers, the premium may remain the same, increase or decrease.
Unnamed Driver refers to someone who is not named under a private car policy.
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