Claims & Support

Personal Accident Insurance Claims & Support

Overview

If you or a loved one suffers an injury, permanent disability, or death due to an accident, ECICS is here to support you with a straightforward claims process.

Acting quickly and submitting the right documents ensures faster claim assessment and peace of mind during difficult times.

Common Types of Claims

Accidental death
Permanent or temporary disability
Medical expenses
Hospitalisation benefits
Coverage varies by plan.
Please refer to your policy schedule for details.

How to Make a Claim

Please notify our Claims Department within 21 days of the incident that gives rise to a claim.

Our claims team will review and get in touch if clarification or further documentation is needed.

What to Prepare

To help us assess your claim, please prepare the following documents (where applicable):
Medical Certificate (MC)
Completed ECICS Personal Accident Claim Form
Medical report and/or hospital discharge summary
Original medical bills and receipts
Police report
(for accidents or serious injury)
Death certificate
(for fatal claims)
NRIC/Passport copy of claimant and insured person
Additional documents
(may be requested based on the nature of the claim)

Still Need Help?

Have questions or need further assistance with your Personal Accident Insurance Claim?

Call our hotline: +65 6206 5588

OR

Looking for More Coverage? Explore Our E-Personal Accident Plans.

Frequently Asked Questions

What if my job falls in between Class 1 and Class 2?

Always select the higher risk occupation class if your job falls between two classes. This ensures you remain fully covered and avoids issues during claims assessment.

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Can I 'free-look' the policy?

Yes, if you change your mind after the policy is issued, please write to us within 14 days from the date of receipt of the policy. We will refund you in full subject to no claims made under the policy.

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What makes ECICS Personal Accident (Elderly) Insurance suitable for the elderly?

ECICS Personal Accident (Elderly) Insurance is specially designed for the elderly, offering benefits such as coverage for broken bones and burns, support for loss of daily living activities, and smart home modification assistance in the event of permanent total disablement.

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Are there any excluded occupations?

Yes, the following occupations or activities are excluded: - Pilots, aircrew or any occupation involving aviation activities - Full-time military personnel - Police force personnel - Fire fighters - Construction / unskilled workers - Ship crew or workers on board vessels, oil and gas rig workers, offshore workers, stevedores, shipbreakers - Welding - Professional sports teams - Work involving height (exceeding 30 feet above ground or floor level) and/or works underground and/or travel beyond normal speed on land and/or handling of hazardous chemical / electricity - Use of Woodworking tools and machineries - Professional divers and jockeys - Crane Operators

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Do I need to inform ECICS if I changed my job after applying for ECICS Personal Accident Insurance?

Yes. You must notify us if there are any change in circumstances during the period of insurance affecting the risk such as changes in occupation or country of residence.

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