Claims & Support

Maid Insurance Claims & Support

Overview

If your domestic helper is injured, falls ill, is hospitalised, or passes away unexpectedly, ECICS is here to support you through a compassionate and straightforward claims process.

Common Types of Claims

Accidental injury or Medical Treatment
Wages and levy reimbursement during hospitalisation
Hospitalisation or surgery
Repatriation expenses
Death or permanent disability
Coverage varies by plan.
Please refer to your policy schedule for details.

Panel of Doctors

Find a clinic near you for your maid's medical care.

We've partnered with Fullerton Health to bring you a trusted network of clinics across Singapore. Whether it’s a medical consultation or treatment, our panel of clinics ensures accessible, reliable, and quality healthcare services for your domestic helper - giving you peace of mind and care you can count on.

Panel of Doctors

Find a clinic near you for your maid's medical consultation or treatment.

Our trusted panel of clinics across Singapore provides accessible and reliable healthcare services for domestic helpers.

How to Make a Claim

Please notify our Claims Department within 21 days of the incident that gives rise to a claim.

Our claims team will review and get in touch if clarification or further documentation is needed.

What to Prepare

To help us assess your claim, please prepare the following documents (where applicable):
Copy of the helper’s Work Permit
Completed ECICS Maid Insurance Claim Form
Original medical bills and invoices
Medical Certificate / In-patient Discharge Summary
(If company-owned vehicle)
Medical report
(if applicable)
Evidence of salary payments or levy
(e.g., bank statements, MOM levy printout)
Police report or death certificate
(for serious cases)
Additional documents
(may be requested based on the nature of the claim)

Still Need Help?

Have questions or need further assistance with your Maid Insurance Claim?

Call our hotline: +65 6206 5588

Email: claims@ecics.com.sg

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Ready to insure your domestic helper? Go to Maid Insurance now.

Frequently Asked Questions

Why is the policy not exactly 12 or 24 months?

The coverage period for our Enhanced MaidAssure is 14 months or 26 months with the additional 2 months included as mandated by the Ministry of Manpower (MOM) in case the FDW overstays in Singapore after her work permit expires.

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Is my FDW covered while she is on home leave?

No, she is not covered unless she is travelling with you. We recommend purchasing a separate travel insurance for your FDW as the coverage would be more comprehensive for overseas situations where medical and evacuation costs are expected to be much higher.

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What is MOM's Enhanced Medical Insurance Requirements?

To implement for MI policies, renewals or extensions with start date effective from:

1 July 2023 (Stage 1)

• Introduction of a co-payment element* for employers and insurers for amounts above $15,000, up to an annual claim limit of at least $60,000

1 July 2025 (Stage 2)

• Standardisation of allowable exclusion clauses

• Introduction of age-differentiated premiums for those aged 50 and below, and those aged above 50

• Requirement for insurers to reimburse hospitals directly upon the admissibility of the claim

Please visit MOM's website here for more information on the MI enhancements.

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As an employer, is there a way to limit my liability on the $5,000 Security Bond?

Yes, you can. We offer Waiver of Counter Indemnity as an optional add-on. With this, your liability on the $5,000 Security Bond is capped at $250, and the insurer covers the rest if the bond conditions are breached. However, this does not apply to any breach of bond conditions due to your negligence or fault.

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What are the payment methods available?

We accept payment via Visa/Master Retail Debit or Credit Card online.

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